Refund Policy

Last updated: 23 September 2026

Portcroft Ltd sells digital reports delivered immediately on payment. Because the content is delivered at once, the following applies.

Immediate access and cancellation

At checkout you expressly consent to the report being made available immediately and acknowledge that you lose the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We do not offer refunds for change of mind.

Faulty or misdescribed reports

If a report does not download, is corrupt, or is not as described, contact us within 30 days and we will supply a working copy or refund you in full. This 30-day promise is ours and is in addition to your rights under the Consumer Rights Act 2015, which are not limited to 30 days.

If we find an error in a strategy paper after it is issued, we send the corrected edition to every buyer of that edition free of charge.

Discretionary refunds

We may refund a purchase at our discretion. This is not a right and does not create one, and it is in addition to your statutory rights, which are not affected.

Business purchases

Where the purchaser is a business, consumer cancellation rights do not apply.

How to contact us

Email contact@portcroft.com or telephone +44 333 090 4360. We aim to respond within two working days.

Portcroft Ltd, registered in England and Wales, company number 17383266. Registered office Bartle House, 9 Oxford Court, Manchester, M2 3WQ.